What are Tenant Satisfaction Measures?
The Transparency, Influence and Accountability Standard requires all registered providers of social housing to collect and report annually on their performance, using a core set of defined measures. We call these Tenant Satisfaction Measures (TSMs).
We’ve asked Acuity to contact you on our behalf, rather than contacting you ourselves, so that you feel you can talk freely and honestly about our services. The good, the bad and the in-between.
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