Rent collection
| 22/23 | 23/24 | |
|---|---|---|
| % of rent collected (for all rent due) | 99.29% | 100.41% |
| Rent lost from empty properties (void loss %) | 1.49% | 1.53% (£457,578) |
Repairs
| 22/23 | 23/24 | |
|---|---|---|
| % Repairs fixed right first time | 90.2% | 87.1% |
New homes
| 22/23 | 23/24 | |
|---|---|---|
| New home starts | 0 | 158 |
| New home completions | 67 | 26 |
How we track our performance
We use key indicators to monitor how individual parts of our organisation are performing against our expectations. This lets us see what is going well, and learn lessons from these elements of our service, while also being able to spot when we need to improve in an area. We have a mix of indicators that analyse performance from a customer experience point of view, a colleague experience point of view, and also in respect of financial and operational stability.
Performance is reported to our Board, Committees and Challenge Group on a monthly basis, who scrutinise actual performance against targets, and how we’re doing in terms of delivering on the objectives of our Corporate Plan.
Regular performance updates
For regular performance updates head over to our main website.
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