We’ve listened and acted upon what you’ve told us. Below are a few of examples:
"There are too many options on the phone line, and it takes too long to get through."
We have reduced the number of options down to 3 from 10. On average it took us 1 min and 48 seconds to answer your calls.
"There isn’t enough information about how we decide to replace kitchen and bathrooms."
We have updated the website to make the process really clear and included information about ways you can find out when yours might be due to be replaced.
Find out more
You don’t see us out and about around where you live.
Back in 2021, we reintroduced our Neighbourhood Team. We now have Neighbourhood Officers who deal with tenancy issues and low level anti-social behaviour. We use what you are telling us about the area you live to plan where our next Roadshows will take place. What are roadshows? Our Roadshows are a great opportunity to come and speak to different teams across the Trust from Neighbourhoods, Repairs, Income and our Anti-social behaviour team. You can find out when we will next be in your area by viewing our Neighbourhood Plans here >
"The standard of cleaning in shared areas isn’t up to standard."
We wanted to know more about this. That’s why we asked everyone who lives somewhere with a shared area to tell us what they thought of the cleaning service.
"A handyperson service would be useful."
Although, we do not have a dedicated handyperson service. We have provided further information on our website about Cheshire East’s Handyperson service. We will also share this information if a customer calls us up.
You were unsure if your anti-social behaviour case had been dealt with and closed down.
To make sure you are clear when the case has been closed, we send a closure letter to let you know.
